How to Understand and Use Your Financial Aid at ACC

Student getting assistance from ACC's Financial Aid officeWe all know Financial Aid can be a little tricky to navigate sometimes, but we’re here to help take some of the mystery out of it for you and guide you through the basic steps to applying for aid, finding out what aid you’ve been awarded and accepting and using your awarded aid.

You can also download our Financial Aid Application Checklist.

Applying

If you haven’t already, complete your Free Application for Federal Student Aid (FAFSA). You’ll need your tax documentation from the past two years and ACC’s school code: 001346. You (and/or your parent(s)) will also need to create a FSA ID if you haven’t already.

Once you’ve turned in all necessary documentation, it can take up to 2 weeks to verify everything and send you your award offer.

Want some extra tips? View ACC’s Applying for Financial Aid page or come to one of our FAFSA Labs and get help from our experts.

Scholarships

Looking for more opportunities to find help with college tuition? Head over to arapahoe.edu/scholarships to view our ACC scholarships and some private scholarships that might fit your needs. You can also search online, but remember, you should never have to pay to apply for a scholarship and check that it is a reputable site.

Financial Aid Awards – viewing and accepting

We’ll send an award offer to your student email (your @student.cccs.edu). You can (and absolutely should) check your myACC account (sometimes referred to as the portal or student portal) to view your awards as well.

Login to myACC. If you haven’t before and need help, view our how-to guide. Next, go to the Student Finance page. On the right side of the page, you’ll be able to view what you have been awarded, including scholarships, work study aid, grants, veteran’s benefits, and loans. You can view your award status, current and past aid awards, aid requirements, holds, and payment schedules.

You’ll also find additional information, like forms you may need, scholarship websites, types of financial aid, and the federal shopping sheet.

*Remember, to use your financial aid, your classes must be required or an approved elective for your declared major.

Once you have reviewed your rewards, we recommend (strongly) that you take a look at your tuition bill (on the left side of the page) and do some quick math to see what portion of your bill your awards will cover. (Don’t forget to include book cost estimates in this calculation.) This is a good way to know if you should look into accepting loans or can cover the remainder without them.

Now that you have an idea what the cost will be to you and what aid you need, you can accept the awards you want within the same Student Finance page on myACC under “My Financial Aid Information”.

Still need help?

We’ve got you covered. We have financial aid advisors that can help you with any additional questions you might have. Call us, email us or come in and see us at:

Financial Aid Office
Room M2330 (Littleton campus)
303.797.5661
finaid@arapahoe.edu

Our regular hours (excluding holidays and breaks) are:

Monday – Tuesday:
8am – 6pm
(located at Information Central from 5-6pm)

Wednesday – Thursday:
8am – 5pm

Friday:
10am – 5pm

Fall Semester Special Schedule (August 14-18 and August 21-25) – 2nd Floor Student Lounge

Monday – Thursday:
9am – noon and 1-6pm

Friday:
9am – noon and 1-5pm

myACC Update Tips

You may have noticed that myACC was upgraded on Sunday, March 12, 2017. Along with the upgrade we gave it a makeover to help make the things you use most easier to find and get to quickly.

The Dashboard

The new dashboard will be the first page you see. Depending on your role at ACC, you’ll be able to do things like: access your course(s), check your grades, check your email, enter grades, submit time/leave requests and a few other items that you use regularly.

The Pages

In addition to accessing services from the dashboard, you can also select a page on the top menu that suits your needs. These pages will look similar to the old myACC, but we’ve cleaned them up to make it easier to find what you need there as well. Are you seeing a theme?

Tips / troubleshooting

With every technology update, there are bound to be a few glitches along the way. We are working to fix any issues that arise as quickly as possible in order to not disrupt your ability to learn or work.

That being said, a quick trick to try if you are encountering issues is to clear your cache. Some of you may have never attempted this before, so we’ll walk you through it.

First, determine which browser you are using. Internet Explorer, Chrome, Firefox, and Safari are the most common. Follow the instructions below for the browser you are using.

Internet Explorer

  1. Click on the Gear Icon in the top right corner of the page.
  2. Select “Tools,” then “Safety” and then “Delete Browsing History”
  3. Make sure “Temporary Internet Files” and “Cookies” are checked. You may also want to check the box to “Preserve Favorites website data” so you won’t lose that information.
  4. Click “delete.”

If you have IE 11, you can also try clearing your cache through the developer tools.

  1. Click on the Gear Icon once again.
  2. Click on “F12 developer tools.”
  3. In that window, you can then select “Cache” and then “Clear browser cache.”
  4. Confirm and you are all set.

Chrome

  1. Click the 3 vertical dots in the upper right corner of your screen.
  2. Select “More Tools” and then “Clear browsing data.”
  3. Make sure “Cookies and other site and plugin data” and “Cached images and files” are selected.
  4. Click on “Clear browsing data.”

Firefox

  1. Click on the 3 horizontal lines in the upper right corner of your screen.
  2. Click on “Preferences.”
  3. Select “Advanced” in the menu on the left.
  4. Select “Network” in the top menu under “Advanced.”
  5. The second option should be for “Cached Web Content,” click “Clear Now” on the right in that section.

Safari

  1. Click on “Safari” in the upper left side of the screen.
  2. Click on “Preferences” in the menu.
  3. Click on “Privacy” in the menu.
  4. Click on “Manage Website Data.”
  5. Once that loads, click on “Remove All” and then “Remove Now.”

If you have a browser we didn’t mention or a version that isn’t quite the same as these instructions and you need more guidance, check out PC Mag’s, “How to Clear Your Cache on Any Browser” article.

You could also try logging out and back in again. Sometimes this is enough to clear your cache and help prompt those items to correct themselves.

Help

We’re here to help you, so please let us know if you are encountering issues. If you can’t login or access something you need, please contact the helpdesk or our Admissions office.

Helpdesk: 1.888.800.9198

ACC Admissions: 303.797.5621 or admissions@arapahoe.edu.

If you wish to leave feedback about the new myACC, login and click on the Feedback Survey link at the top of the Dashboard.